Services and Solutions > Build Operate Transfer
Organisations have moved operational components offshore to India and other locations, in many cases developing their own subsidiaries to better support worldwide operations.
Unfortunately, many are not realising their business goals, with some even forced to shut down due to execution problems related to unforeseen, ‘in-country’ challenges.
In such a scenario, The Build-Operate-Transfer model offers an attractive alternative as it offers benefits over the traditional offshore subsidiary path, including the rapid and seamless scaling of operations, wider service offerings to enhance the customer experience, lower infrastructure set-up costs and expertise in matters such as property, regulatory framework and cultural transition.
The three stages of a project are:
Build: Set-up the facility and infrastructure and establish policies, processes and procedures and staff the centre.
Operate: Manage the centre: Recruitment, Development, QA, Security & Compliance, Forecasting, and Business Information
Transfer: After an agreed period transfer the assets, and handover the operations.
The Listening Company has a proven track history in designing building and operating award winning contact centres and our approach ensures delivery without compromising quality whilst providing the right combination of strategic and financial value to our clients.
Contact us to find out more : tellmemore@listening.co.uk
