Purpose > Values
Our culture is created by the people that work here, and the values that we all share.
Ethics and respect are personal attributes, but can be equally applied to any business which is heavily dependent on people.
We believe that both our people and the clients who have chosen The Listening Company share some of the values we hold dear.
Winning The desire to succeed is the engine room of our aspirations. We not only want to do our best, for both our clients and ourselves, but want to be seen as a cut above our competitors. People with the will to win, delivering an outstanding service, will always be first past the post.
Teamwork Collaborative working across functions helps us achieve a common goal; to deliver on time and with the least possible disruption. Sharing ideas and accumulated knowledge, makes everyone’s task that bit easier and more pleasurable. So let’s work together.
Self Awareness So you understand the business you’re in, your colleagues and clients, but are you aware of your own place in the scheme of things? Efficiency, effectiveness, behaviour and relationships have all contributed to your achievements up to now, but how will you develop in the future?
Initiative You don’t become successful without sometimes having to go out on the limb. Fear of failure should not be a barrier to success. Think carefully but remember, many of life’s defining moments come from the heart and not the head.
Self Belief Knowing nothing’s impossible, because we’re amongst the best at what we do. Intrepid, fearless, we climb mountains to keep our clients delighted. Wild horses can’t hold us back! We will be the one acclaimed as the biggest and best Contact Centre in the UK.
Perseverance When life gets tough, the tough persevere. Look for different ways of getting around the problems, ultimately achieving their goal. At The Listening Company, the whole team’s never-say-die outlook will be sure to find the route to success.
Integrity When it comes to ethical standards we believe in doing things right. Trust and respect is what we want and we’ll get them by honouring our commitments, taking personal responsibility for our actions and exuding grace under pressure.
