Travel
Price is paramount to companies in the travel industry and firms must adapt to consumers’ changing demands.
In previous years, customers sought to reach sustainable destinations and offset carbon footprints. These desires have now been replaced by the need to secure deals at reasonable prices.
The Listening Company understands the need to balance the quality of the customer experience with cost control.
The convergence of email, phone and internet communication offers travel brands unprecedented opportunities to engage with their customers and foster greater levels of advocacy which in turn drives growth.
We provide a range of services to clients in the Travel sector including:
- Multi-Channel Customer Service
- Self Serve Sales Support via webchat
- Complaint Management
- Ticketing & Reservations
- Crisis Management
- Customer Insight
- Lost Property
tellmemore@listening.co.uk | 0800 138 48 98
