Markets > Telco
In the fast moving and increasingly challenging market of telecommunications, consumers are demanding more.
Complexity of devices available to consumers is revolutionizing the market and way we communicate. Usage has shifted dramatically towards data packages away from voice, with SMS, broadband & internet usage supporting sector growth.
At the same time, the market value is falling (7% in 2008 with estimated value of £33.4bn in 2009).
Organisations in this sector must evolve infrastructure, delivery channels, packages and pricing in order to remain competitive whilst complying with increasingly restrictive regulatory controls in a saturated market and delivering an exceptional customer experience.
The Listening Company has a wealth of experience in the telecommunication sector with experienced staff providing highly detailed technical advice and completing complex sales.
From our award winning multi-channel contact centre operations, we provide a range of services to clients in the telco sector.
- Lead Generation and Appointment Setting
- Telesales
- Technical Support
- Multi-channel Customer Service
- Customer Lifecycle Management
- Customer Retention
- Customer insight
