Public Services

The Listening Company’s Public Service offering centres on the delivery of information, advice, support, guidance and behavioural change.

We provide services to central and local government bodies, membership organisations, healthcare groups, pharmaceutical companies, charities, trade associations and specialist organisations. Their customers are our customers and include citizens, young people, consumers, vulnerable adults, patients, supporters, members and highly skilled professionals.

Our multi-channel environment deals with thousands of specialist conversations a day and has proven that even the most detailed subject matter can be handled by the citizen’s or customer’s channel of choice, be that webchat, email, social media, SMS text, webcams or the traditional telephone call.

Outstanding technology platforms, well tested methodologies, rigorous processes and an ongoing commitment to the toughest ISO and specialist standards means we are totally focused on the detail and achieving the very best outcomes for our clients, their brand and the citizen’s and customers that they support.

tellmemore@listening.co.uk  |  0800 138 48 98