Media

Companies in the media and entertainment sectors are facing increasing pressure to attract and retain customers, reduce cost and improve the efficiency of their contact centre operations.

Success for digital media organisations is dependent on advertising and sponsorship and the need to maximise revenue generated by registered users is becoming a central point of focus.

The Listening Company has a proven track record in this rapidly evolving industry. Using cross-trained, multi-skilled Advisers, we’re able to ramp up and down according to business requirements. We use emerging technologies such as webchat, SMS and social networking tools to stimulate advocacy, drive revenues and improve customer satisfaction.

tellmemore@listening.co.uk  |  0800 138 48 98