Automotive

Demand for new vehicles has decreased significantly across the automotive industry. The continued rise of fuel bills coupled with the fall in house prices means consumers are now more reluctant to commit to additional expenditure.

The principal challenge for the UK’s automotive manufacturing industry is to align its technology, product and business performance to deliver customer value in a global industry. In order to remain competitive, organisations must find new ways to reduce costs without impacting on the quality of service.

We use epiCentre – our multi-channel communication platform – to manage relationships with customers, embracing technological and communicative trends to deliver exceptional customer service.

We provide a range of services to clients in the Automotive sector, including:

• Multi-Channel Customer Service
• Fleet Management Service & Support
• Finance & Leasing Service & Support
• Test Drive booking & Follow-Up
• Brochure Fulfilment
• Lapsed Customer Programs
• Database Management
• Membership & Subscriber Management
• Indemnity Queries
• Banking & Financial Reconciliation

tellmemore@listening.co.uk  |  0800 138 48 98