Blogs
2011
BLOG: The Smartphone Generation Still Use Contact Centres
BLOG: Shop! Horror! Customers Fear Fraudulent Activity
BLOG: Face Facts – Consumers Crave Social Media Engagement
2010
BLOG: The Big Freeze – A Test of Staff Commitment
BLOG: Conversations at Your Convenience
BLOG: Teamwork – a value worth investing in
BLOG: New government takes aim at public sector
BLOG: Social media – shaping the political playing field for years to come
BLOG: Clouded Judgement – Customers and brands caught in a communicative quandary
BLOG: Brands must use social media streams to engage with their customers
BLOG: Local governments must embrace the epi ethos if they are to progress
BLOG: Getting high-fliers into social enterprise
2009
BLOG: Call Britannia, an interesting new initiative
BLOG: Customer service goes social
BLOG: Finding career satisfaction in unlikely places
BLOG: A little bit of enthusiasm goes a long way
BLOG: To tweet or not to tweet?…
BLOG: The power of the poison pen…
2008
BLOG: Heard the one about the Ugandan divorcée?
BLOG: Familiarity breeds content
BLOG: When are we going to start listening to the consumer???
BLOG: The Communication Revolution…
BLOG: The Professional Listener!
BLOG: Agents need to be empowered now!
