http://www.listening.co.uk We're an award-winning provider of contact centre services keeping the brand promises of our clients to millions of people across the UK every year. Tue, 03 Jan 2012 17:31:27 +0000 http://backend.userland.com/rss092 en Congratulations to The Listening Company’s Rik Vercoe who raised over £5,000 for charity after running 30 marathons in consecutive weeks in 2011. The Commercial Director generated funds for The Elizabeth Foundation – a pre-school for children with hearing difficulties and one of The Listening Company’s official Decade Trust charities. http://www.listening.co.uk/2012/01/30-marathon-challenge/ Well done to The Listening Company team who competed in the Great River Race from London Docklands to Ham House, Richmond (near our headquarters on Saturday 17th September. The team finished in 3 hours 1 minute and 4 seconds; an impressive time! http://www.listening.co.uk/2011/08/the-great-river-race/ The Listening Company (TLC), which became part of Serco earlier this year, is now fully operational at Durban House, Bognor Regis, after winning a four-year contract to deliver contact centre services for West Sussex County Council. Louise Goldsmith, Leader of West Sussex County Council joined TLC staff, including former England rugby ... http://www.listening.co.uk/2011/07/new-era-ushered-in-at-west-sussex-contact-centre/ The Listening Company is proud to sponsor the Public Sector/Not for Profit category at the UK Customer Experience Awards. Representatives from a range of industries will attend the ceremony at the Sofitel Hotel, Heathrow of Friday 8th July to celebrate excellence in customer service. http://www.listening.co.uk/2011/07/uk-customer-experience-awards/ International service company Serco, is to open a new city centre office in Cardiff, creating up to 600 new jobs over the next 12 months, to manage sales and customer service activity for a range of UK based organisations, including Shop Direct Group, the UK’s largest online and home shopping ... http://www.listening.co.uk/2011/06/new-serco-office-to-bring-up-to-600-jobs-to-cardiff/ Reena Prashar, Director of People at The Listening Company, talks about how to ‘make employees happy so they can spread the good mood to customers’ in the latest issue of Customer Experience Magazine.   "We realise that the more positively engaged an employee is, the more likely they are to positively engage a customer. ... http://www.listening.co.uk/2011/06/reena-prashar-tlcs-director-of-people-comments-in-customer-experience-magazine/ The Listening Company has secured a contract to deliver contact centre services for West Sussex County Council. The customer communications outsourcer, which became part of Serco in March, will field calls including those relating to social care, highways and library renewal. The outsourcer is set to assume control of the West Sussex ... http://www.listening.co.uk/2011/05/tlc-nets-council-contract/ The Listening Company stormed to success at LivePerson’s European Customer Awards Ceremony in London last week. TLC employees Jigar Patel and Eddie Selmi were voted Outsourced Sales Agent of the Year and Outsourced Chat Team Manager of the Year respectively. Nationwide was crowned Industry Innovation of the Year with BT winning ... http://www.listening.co.uk/2011/04/tlc-come-up-trumps-in-liveperson-european-customer-awards/ 15 March 2011 Serco Group has bought The Listening Company (TLC) for a deal worth up to more than £55million. The international service company purchased TLC – a customer contact centre outsourcer - for £42.1m, which includes the repayment of £16.4m of debt. There will also be payments of up to £13.8m, ... http://www.listening.co.uk/2011/03/call-centre-focus-serco-buys-the-listening-company/ 15 March 2011 Serco Group plc (Serco) today announces that it has acquired The Listening Company, a UK based provider of outsourced customer contact centre services to both private and public sector organisations, for an initial cash consideration of £42.1m which includes the repayment of £16.4m of debt. In addition, contingent ... http://www.listening.co.uk/2011/03/telegraph-co-uk-serco-acquires-the-listening-company-a-leading-uk-provider-of-outsourced/