News http://www.listening.co.uk/News/ Mon, 12 May 2008 10:10:55 +0100 FeedCreator 1.7.2 TLC has been ranked 9th place in Marketing Direct's Contact Centre League Table http://www.listening.co.uk/News/tlc-has-been-ranked-9th-place-in-marketing-directs-contact-centre-league-table.html Marketing Direct released its latest view of the UK Contact Centre industry in May 2008. The Listening Company was ranked at 9th place in the league table. Thu, 01 Jan 1970 00:00:00 +0100 The Listening Company makes major acquisition http://www.listening.co.uk/News/the-listening-company-makes-major-acquisition.html The Listening Company has successfully completed its acquistion of a leading UK contact centre business specialising in information and guidance helplines for clients within the public, voluntary and pharmaceutical sectors. Thu, 01 Jan 1970 00:00:00 +0100 Lexus appoints The Listening Company http://www.listening.co.uk/News/lexus-appoints-the-listening-company.html Luxury car brand Lexus has appointed The Listening Company to manage both its inbound and outbound contact centre. Thu, 01 Jan 1970 00:00:00 +0100 The Listening Company’s Client APS awarded Best Customer Service Award 2008 http://www.listening.co.uk/News/the-listening-companys-client-aps-awarded-best-customer-service-award-2008.html Prepaid card company Advanced Payment Solutions (APS) won Best Customer Services at the 2008 Card Awards on January 31st for its ‘world class service’, ahead of the high street banks and category finalists and household names like Barclaycard and Capital One. Thu, 01 Jan 1970 00:00:00 +0100 The Listening Company named ‘Agency of the Year’ for 2007 by Marketing Magazine http://www.listening.co.uk/News/the-listening-company-named-agency-of-the-year-for-2007-by-marketing-magazine.html The Listening Company has been named ‘Agency of the Year’ by Marketing Magazine. Thu, 01 Jan 1970 00:00:00 +0100 The Listening Company named ‘Contact Centre of the Year’ for 2007 http://www.listening.co.uk/News/the-listening-company-named-contact-centre-of-the-year-for-2007.html The Listening Company has been named ‘Contact Centre of the Year’ at the Connect Awards 2007, being highly commended for championing good practice within the industry, outstanding training and recent business wins. Thu, 01 Jan 1970 00:00:00 +0100 New UK customer satisfaction research undertaken by TLC reveals our perfect holiday. http://www.listening.co.uk/News/new-uk-customer-satisfaction-research-undertaken-by-tlc-reveals-our-perfect-holiday.html TLC has carried out a major research study into the travel industry, in order to reveal the nation’s perfect holiday and the booking habits and preferences of UK consumers in 2007. Thu, 01 Jan 1970 00:00:00 +0100 TLC appoints rugby star Lawrence Dallaglio as Director of Motivation http://www.listening.co.uk/News/tlc-appoints-rugby-star-lawrence-dallaglio-as-director-of-motivation-.html TLC has appointed England Rugby Star and London Wasps Captain Lawrence Dallaglio MBE as its Director of Motivation Thu, 01 Jan 1970 00:00:00 +0100 TLC completes pioneering research study into customer perceptions of call centres http://www.listening.co.uk/News/tlc-completes-pioneering-research-study-into-customer-perceptions-of-call-centres.html TLC has completed its groundbreaking study into consumers’ attitudes towards call centres; both in the UK and abroad with some revealing results. Thu, 01 Jan 1970 00:00:00 +0100