McCann, a qualified change strategist with over 25 years experience in customer management outsourcing, consultancy, leadership and people development, joins the executive team and will share a close working relationship with Lawrence Dallaglio.

Having successfully aided the growth of previous organisations Merchants-Dimension Data, Telecom Service Centres and beCogent, McCann’s appointment will leverage The Listening Company’s plans for further expansion. 

You can find Julie on Linkedin.

Neville Upton, CEO, The Listening Company comments: “We are delighted to welcome Julie to the group and have every confidence that her extensive experience in the field will aid the company and build upon some of the opportunities that have arisen. She believes passionately in delivering clients and their customers’ outstanding service and results and her background in people learning and development will make her a valuable asset.”

Julie McCann, Group Business Development Director, The Listening Company comments: “Despite rapid growth in recent years The Listening Company refuse to rest on their laurels and are constantly seeking new opportunities and offering improved services to existing clients. I look forward to consolidating our position as the UK’s leading customer lifecycle management business so that we can continue to scale upwards in the new decade. This is a powerful industry which influences millions of people’s lives. My philosophy is that each customer is treated with respect and delivered the quality of experience they deserve.”