My interest was piqued by Andrew Bryan’s comments in a recent article in Call Centre Focus about poorly performing contact centres.
Bryan, Associate Director at the Henley Centre for Customer Management, ...
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BLOG: Y Are We Waiting…
15 November 10
The Listening Company is delighted to sponsor The National Customer Service Awards
03 November 10
The Listening Company is defined by its people-centric approach to business. Our commitment to our staff is reflected in the training and development opportunities we offer them, giving them incentives ...
Read more >>Lawrence Dallaglio’s winning tactics – Eye on the Ball
02 November 10
Lawrence Dallaglio applies the same principles of committed teamwork to his role at The Listening Company as he did as captain of England, writes Ginny Clark.
Read the full article here.
The Listening Company wins Outsourcing Contact Centre Provider of the Year Award
28 October 10
The Listening Company wins Outsourcing Contact Centre Provider of the Year Award
The Listening Company, the UK’s leading customer communications outsourcer, was crowned Outsourcing Contact Centre Provider of the Year at ...
Hotel group signs up with communications outsourcer
28 October 10
Boutique hotel group – myhotels – has signed up with The Listening Company which will handle its telephone bookings and process third party reservations.
The communications outsourcer has built a bespoke ...
BLOG: First Impressions Count
07 October 10
That’s what your mother used to say and she makes a good point.
Sometimes in business you only get one opportunity to shine and the conduct of a single Sales Advisor ...
Outsourcer launches Peugeot Customer Contact Centre
01 September 10
The Listening Company has joined forces with Peugeot to establish a customer contact centre at its Tonbridge site.
The centre will act as the first point of contact for existing and ...
LATEST BLOG: Teamwork – a value worth investing in
24 August 10
When it comes to building a successful business, there’s no magic formula. What works for one company doesn’t necessarily work for another. But there are some common denominators. If there’s ...
Read more >>The Listening Company scores Youth Employment Award
12 August 10
The Listening Company received the award for Best Youth Employer at the second annual Jobcentre Plus awards.
The organisation was entered in the South East of England category and selected from ...
Sunsail Sunfast 37 wins Black Group overall
09 August 10
Sunsail Sunfast 37 wins Black Group overall
12:24 Saturday 7 Aug 2010
Sue Pelling/CWL
Neville Upton and The Listening Company team aboard a Jeanneau Sunfast 37 have won Black Group overall. Upton raced ...
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