Fraud! The mere mention of the word is enough to send a shiver down the spine of many a shopper.
According to a recent report published by Connected World, 71% of ...
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BLOG: Shop! Horror! Customers Fear Fraudulent Activity – by Lisa Mitchell
14 February 11
Richmond Park MP supports contact centre people initiative
10 February 11
Richmond Park MP Zac Goldsmith has endorsed a contact centre initiative designed to drive staff engagement and improve communication across the business.
Goldsmith visited The Listening Company – a contact centre ...
BLOG: Face Facts – Consumers Crave Social Media Engagement
08 February 11
2010 was quite a year for Facebook. Not only was it the most searched for term on the internet, it reached the five hundred million user mark and even had ...
Read more >>BLOG: Online Retailers Must be More Welcoming
20 January 11
The personal touch goes a long way, especially in the retail industry where brands are particularly combative in their battle for sales supremacy.
That being the case, I was surprised by ...
BLOG: Complaints Can Be Beneficial – by Lisa Mitchell
06 January 11
Who’d have thought it? Well, the Financial Ombudsman Service for one.
In a recent newsletter, they refer to findings from the Technical Assistance Research Project (TARP) which states that customers who ...
BLOG: The Big Freeze – A Test of Staff Commitment
07 December 10
The white stuff is back and it’s been wreaking havoc across the country once again.
According to Royal Sun Alliance, the cold snap is set to cost the economy up to ...
BLOG: Conversations at Your Convenience
01 December 10
It’s official! Personalisation is crucial when it comes to streamlining conversations and pleasing users. At least, that’s what Facebook representatives are saying and they’re savvier than most.
Only recently, the social ...
The Listening Company has appointed Kevin Long as Head of IT Architecture
23 November 10
Kevin will manage development of the organisation’s strategic architecture plan and joins from Datapoint, where he oversaw contact centre consultancy engagements on behalf of public and private sector organisations.
Stephen Brodigan, ...
Lawrence Dallaglio speaks at CCA Convention
15 November 10
Lawrence Dallaglio, The Listening Company’s Sales Director, is to deliver a speech on teamwork and motivation at the CCA Global Customer Contact Convention in Glasgow on 16th November.
The former England ...
BLOG: Y Are We Waiting…
15 November 10
My interest was piqued by Andrew Bryan’s comments in a recent article in Call Centre Focus about poorly performing contact centres.
Bryan, Associate Director at the Henley Centre for Customer Management, ...
