The Listening Company (TLC), which became part of Serco earlier this year, is now fully operational at Durban House, Bognor Regis, after winning a four-year contract to deliver contact centre ...
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New Era Ushered in at West Sussex Contact Centre
12 July 11
New office to bring up to 600 jobs to Cardiff
08 June 11
International service company Serco, is to open a new city centre office in Cardiff, creating up to 600 new jobs over the next 12 months, to manage sales and customer ...
Read more >>Reena Prashar, TLC’s Director of People, comments in Customer Experience Magazine
01 June 11
Reena Prashar, Director of People at The Listening Company, talks about how to ‘make employees happy so they can spread the good mood to customers’ in the latest issue of Customer Experience ...
Read more >>TLC Nets Council Contract
03 May 11
The Listening Company has secured a contract to deliver contact centre services for West Sussex County Council.
The customer communications outsourcer, which became part of Serco in March, will field calls ...
TLC Come up Trumps in LivePerson European Customer Awards
06 April 11
The Listening Company stormed to success at LivePerson’s European Customer Awards Ceremony in London last week.
TLC employees Jigar Patel and Eddie Selmi were voted Outsourced Sales Agent of the Year ...
Call Centre Focus: Serco buys The Listening Company
16 March 11
15 March 2011
Serco Group has bought The Listening Company (TLC) for a deal worth up to more than £55million.
The international service company purchased TLC – a customer contact centre ...
Telegraph.co.uk – Serco acquires The Listening Company
16 March 11
15 March 2011
Serco Group plc (Serco) today announces that it has acquired The Listening Company, a UK based provider of outsourced customer contact centre services to both private and public ...
Sales Director Lawrence Dallaglio named Celebrity Fundraiser of the Year
10 March 11
Congratulations to our Sales Director Lawrence Dallaglio, who was named Celebrity Fundraiser of the Year at the 2011 JustGiving Awards.
Lawrence raised over £1million for Sport Relief and the Dallaglio Foundation ...
LATEST BLOG: The Smartphone Generation Still Use Contact Centres
02 March 11
Smartphones might be taking over the world but they’re still no substitute for contact centres in some quarters.
According to research conducted by BT and Avaya, 90% of smartphone owners said ...
The Listening Company hits £50,000 charity mark
14 February 11
The Listening Company has raised more than £50,000 for charity after organising a series of fundraising events in 2010.
Staff at The Listening Company raised money by running marathons as well ...
