Purpose

I want The Listening Company to be the outsourcer of choice for organisations looking for a partner and for people looking to work in the industry.

I want potential candidates to see contact centres as viable career destinations and I want our people to share in the success we enjoy with our clients.

Consumers and businesses today are demanding greater engagement with the brands they buy from, creating an unprecedented opportunity for these organisations to develop valuable relationships with their customers as individuals.

At The Listening Company, we manage customers’ lifecycles, adhering to their needs at every stage of the customer journey and treating each as the exception in a bid to engender loyalty and improve lifetime value.

This is our core business.

Our culture is created by the people who work for us, and the values that we all share. Our people are self aware and use their initiative to build a winning mentality and operate effectively in a team environment. With self-belief and perseverance, we know we can achieve our goals and show integrity when representing our clients.

Neville Upton, CEO

In 1998, The Listening Company set out to change the way organisations, customers and employees perceived contact centres.

How did we do this?  By Listening. Through Leadership. With Innovation.