About Us

The Listening Company is an award-winning customer communications outsourcer that delights customers, reduces risk and drives exceptional return on investment for clients in many sectors.

With 4,000 employees in 8 UK locations, we manage over 60 million conversations a year across all channels on behalf of clients in the media, retail, telecommunications, financial services, automotive and public sectors among others.

We are a flexible partner who can offer you capacity and resource when and where needed, with responsive management focused on effectively managing demand and delivering a resilient, high-quality service to your customers.

We are an innovative partner who will drive the adoption, integration and optimisation of new channels and develop actionable insight to help evolve your customer communications strategy and drive greater value from every contact.

Our flexible operating model, performance-based commercial structures and proven track record in customer communication transformation uniquely offer you all the benefits of outsourcing without the perceived risks that are often associated with it.