What’s New

selection of case studies

The Listening Company named ‘Contact Centre of the Year’ for 2007

25 October 2007

The Listening Company, the UK’s leading customer insight specialist company, has been named ‘Contact Centre of the Year’ at the Connect Awards 2007 which took place on 5th October. The Listening Company was highly commended for championing good practise within the industry, its outstanding staff training and recent business wins over the last 12 months.
In addition to winning this prestigious accolade, The Listening Company was also awarded ‘Best Inbound Campaign’ for its work with Advanced Payment Solutions Limited (APS). This category recognised outstanding work in customer retention, acquisition and cross-selling.

The Connect Awards showcase is the very best in direct marketing and this latest set of honours marks a period of successful growth for The Listening Company. It was ranked 11th in Marketing’s 2007 Contact Centre League and was also identified as the fastest growing agency in 2006. The Listening Company’s staff training programme earned it particular praise in recent honours. The development and retention of its people is the prime reason behind TLC’s success. In May of this year, The Listening Company also unveiled Lawrence Dallaglio as its newly appointed Director of Motivation. The projected turnover for 2007 is £36m, yet another year of over 40% growth.

Commenting on the awards, Neville Upton, CEO, The Listening Company said: “We are extremely proud to have been named as Contact Centre of the Year and to have been recognised for our work with APS in the financial services industry. It is a testament to the dedicated and hard working team we have here at The Listening Company.
Rich Wagner, CEO, APS added: “Winning the award for best inbound campaign reflects the great partnership between APS and The Listening Company and our mutual passion to provide the highest level of customer service. It’s a great privilege to win this award on behalf of our collective team, and it is reflective in the hard work both organisations place on providing a superior customer experience.”

<< back to article list