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The Listening Company makes major acquisition

4 April 2008

The essentiagroup employs 450 people in its Glasgow, Newcastle and Brora contact centres. Its advice lines cover such issues as smoking cessation, substance misuse and sexual health. Its prestigious client list includes the COI, the Scottish Government, the British Medical Association, the National Council for Voluntary Organisations and the Department of Health.

The combined Listening group of companies, will employ over 2,500 people in six locations in the UK, will manage over 31 million conversations a year and will have revenues of over £55 million.

Chief Executive of The Listening Company, Neville Upton, said: "We are delighted to acquire The essentiagroup. Our growth strategy requires us to be innovative in the way we develop our products and services accross multiple channels, and this acquisition makes that more possible."

Joe Costello, Managing Director of The essentiagroup, said: "It's great to be part of The Listening Company. As a leading provider of specialist contact centres, The essentiagroup perfectly complements the range of services that The Listening Company provides in the marketplace. This is a very positive development and we look forward to working and growing together."

Click here to link to The essentiagroup website

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