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Lexus appoints The Listening Company

18 February 2008

Customer service specialists employed in the dedicated Lexus contact centre will use The Listening Company's new customer and prospect management platform EpiCentre to manage interactions with customers and prospects simultaneously across Email, Phone, and Internet Channels, as well as traditional mail. The contact centre will be based in The Listening Company's offices at Richmond.

This latest appointment consolidates The Listening Company's contact centre operations across the Lexus and Toyota brands. 

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