BLOG: Call Britannia, an interesting new initiative

I was interested to read that SimplySwitch founder Karen Darby has launched ‘Call Britannia,’ a call centre business aiming to create 10,000 jobs for the unemployed. It is hard to escape the media coverage surrounding the rise of unemployment amongst young people and the fact that an increasing number of graduates are turning to call centres for employment as a result of the recession.

Call Britannia is an interesting initiative and Karen Darby’s intentions are, in many ways, similar to the vision we have here at The Listening Company. Our emphasis is focused on providing young people with life and communication skills in order for them to have a successful long term career in either contact centres or elsewhere. In today’s commercial environment businesses place a premium on quality customer service and as a result, there are excellent opportunities available for people looking to pursue a career in the contact centre industry.

We have been creating employment and careers for young people for over a decade and have made substantial investments in training and people development including the launch of an Academy as a dedicated training and development arm to The Listening Company. The Academy enables each member of staff to build skills for life and gain an accredited qualification they can take with them into the future.

With a total of six sites across the UK including Newcastle and Glasgow, which are both areas with growing unemployment, we are continuing to create jobs for people from a variety of different backgrounds and have the skills to make excellent customer service agents.

by Neville Upton, Nov 20 2009, 01:53 PM