About us
The Listening Company is an award-winning customer communications outsourcer that delights customers, reduces risk and drives exceptional return on investment for clients in... tell me more...What We Do
We manage inbound and outbound contact centre operations for a range of big brands, administering interactions with customers using epiCentre – our multi-channel communication platform. This focus on converged, operational excellence enables us to engage with consumers throughout the customer lifecycle and drive desired outcomes to ensure a return on investment...
tell me more...Being the Exception
Inherent in our philosophy is the belief that people are the exception – clients, customers and those who work for us. Our ability to treat every situation, interaction, and person as the exception is reflected in the way we run The Listening Company. The exception is becoming the rule. Read More →
30 Marathon Challenge
Congratulations to The Listening Company’s Rik Vercoe who raised over £5,000 for charity after running 30 marathons in consecutive weeks in 2011. The Commercial Director generated funds for The Elizabeth Foundation – a pre-school for children with hearing difficulties and one of The Listening Company’s official Decade Trust charities. Read More →
